We must receive the cancellation in writing via email. We can reply to your confirmation letter that was sent out to you stating that you need to cancel or go to the “Contact Us” portion on the website and submit the request through there.
CANCELLATION POLICY: A cancellation can be made once prior to the (15) days before the day of check-in with a 10% cancellation fee per campsite and will be applied and deducted from the total pre-paid reservation cost with the remainder being refunded back to the form of payment initially used. If the cancellation is made during the (14) days before check-in a 55% cancellation fee will be applied per campsite and deducted from the total pre-paid reservation cost with the remainder being refunded back to the form of payment initially used. A cancellation will not be processed if received on arrival date or guest is a no-show. There will not be any refunds processed due to Covid-19 or acts of Mother Nature, the standard cancellation policy would apply.
